Tech Support Department

Prime Time Staffing Tech Support Department is here to assist our CSPs and future CSPs with any standard technical issues they may come across while servicing, signing up for an client, in training , etc. Any technical issues that is beyond our specialists control or cannot be handled by our workers will be directed to Arise Technical Support for assistance. Examples of Standard issues consist of: 

- Equipment related questions/concerns

- Cannot log into training course 

- Cannot pass PC test (technical assessment) to enroll in a client

- Cannot access your training assignments/pre-work

- Features not working on your Arise Portal 

- Cannot access or having issues with Starmatic (Scheduling System)

- Having issues enrolling in an client 

Any issues outside of the above, our specialists may can still assist with but if not then we will direct you to the correct department


Tech Support Department: Contact 757-848-3855





* If you are unable to connect with an tech specialist during business hours please keep trying via, phone, email, and/or live chat as they are busy with other individuals. You can also fill out an form below with your questions/concerns or visit to schedule a one-on-one meeting with a tech specialist to make sure one is available during that specific time you prefer.

*If you have questions/concerns regarding equipment supported for a specific client, fill out the form below and we will respond to your questions/concerns via email within the same business day or the next business day.