Equipment Requirements

*** Note: If you have any questions regarding the requirements please contact us. ****

All applicants must be at least 18 years of age, a citizen of the United States and must NOT reside in any of the following states. California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin 

THE BELOW INFORMATION DEPENDS ON THE COMPANY YOU START WORKING UNDER AS EVERY COMPANY VARIES!

Computers

A desktop/tower computer with a separate monitor is recommended. 15" laptop screen or larger can be used with wired connection as showed below under "Internet and Phone Service Providers".

Note: Apple Mac computers may not be compatible with some client programs. Dual boot machines, Netbooks, and Tablets are prohibited from use.

Accessories

Each of the below accessories are required:

  1. USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended.

  2. Hard-wired Telephone and headset (required for Production) Plantronics T10 or similar recommended.

Software

  1. Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10

Mozilla (Firefox 14 to 42) both Windows and Mac

Safari 8 or 9 (Apple Mac only)

**Please note that Google Chrome Browsers are not compatible with the Arise platform.

  1. Microsoft Security Essentials for Windows

Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the Arise platform or is determined to cause incompatibilities with client required servicing software.

Note: You are responsible for maintaining the security and reliability of its equipment. The following items are considered security risks to the Arise platform and, upon detection, may subject you to suspension or termination of contract:  Malware infected software

  • Virtualized Operating Systems (ie: VMWare, Parallels, etc.)

  • Non-Arise provided VPN software or Proxy settings

  • TOR or other privacy software

  1. Please note that Client programs may have additional or increased system requirements. Please refer to the opportunity announcement for additional information

Internet and Phone Service Providers

  1. Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection.

Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.

  1. Hard-wired land line telephone service

Note: Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary).

System Requirements Policy

In order to use the Arise platform, below are the minimum system requirements your equipment must meet:

REQUIREMENTS:

PC:

MAC:

CPU Speed:

1 GHz dual core processor or better

1 GHz dual core processor or better

Memory:

2 GB of RAM or better

2 GB of RAM or better

Operating System:

Windows 7, Windows 8/8.1 and

NEW! Windows 10

MAC OS X 10.10 Yosemite

Standard Connection and Speed:

Hard-wired connection (no wireless)

Minimum 3.0 mbps download

Minimum 1.0 mbps upload

Minimum Latency Threshold:

150 milliseconds (ms)

PLEASE NOTE THAT THESE REQUIREMENTS ARE MINIMUM REQUIREMENTS FOR THE USE OF THE

ARISE PLATFORM ONLY. CERTAIN CLIENT PROGRAMS MAY HAVE INCREASED OR ADDITIONAL REQUIREMENTS. PLEASE REVIEW ALL OPPORTUNITY ANNOUNCEMENTS CAREFULLY FOR DETAILS REGARDING SUCH REQUIREMENTS.

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